Lorenza is Simona’s auntie, she has been with us since 2015, and she is the housekeeper. All of us call her “zia” (the Italian of auntie), you can also do it! If you need one more towel or anything related to the cleanness of your room, she is the right person to ask : always available and helpful. She doesn’t speak English *yet! so please speak to her so she will be motivated to learn ☺ !